Nearly all "online marketing gurus" promote
the benefits of conducting split tests and multi-variable tests on your
website. But, few (if any) tell you the WHOLE truth about how to test,
what to test and what results to realistically expect from your testing.
The consequences? Many online markers become confused
by and disappointed with their first fledgling attempts at conducting
testing campaigns on their websites.
Because their results often don’t live up to the
"hype", they become discourage and simply assume that "testing
doesn’t work" or "it’s not worth the effort".
I hear this from my clients all the time. They will
tell me, "oh... I tried testing on my site and it didn’t
help."
Well... in an effort to clear up a few of the misconceptions
about testing and help folks overcome some of the unrealistic expectations
that simply set them up for disappointment, I’m about to tell
you the "dirty little secret" that the gurus usually fail
to mention.
Every variable you test will NOT automatically improve
sales. In fact MOST of the variables you test will either reduce response
or make no measurable difference!
In fact, after conducting over 6,000 split and multivariable
tests over the past six years I’ve generated some pretty good
data on what you can expect to achieve in a typical testing campaign.
In most multivariable tests only 1/4 to 1/3 of your
variables will boost response. Another 1/4 to 1/3 of your test variables
will actually reduce response. And 1/3 to 1/2 of your variables won’t
make a measurable difference.
(Well... that’s not entirely true. If you run
any test long enough a winner will usually emerge, but it is not worth
the trouble to let a campaign run for months on end just for a 1/10th
of a percent improvement in conversion.)
Of course, the more experience you gain in testing,
the better your odds of finding a variable that will be a winner...
but you still have no guarantees.
Often variables that you are sure will boost sales,
wind up having no effect or worse, decrease response.
I’ve seen tests where a 1 year guarantee was tested
against NO guarantee and the no guarantee version won. I’ve conducted
price tests in which we tested $17 vs. $97 and $97 converted better!
(Not just higher visitor value, but actually higher conversion!)
So it really is impossible to know in advance what version
or variable is going to win. Experience and prior testing data can help
you make an educated guess, but you still have to test it and see.
I view selecting test variables, kind of like picking
stocks. You can do all of your homework, use a variable that has boosted
response on every other site you tested and still not have a winner.
And the opposite can happen. You can test a variable
that you are almost positive will be a dog, (or even make an error when
setting up your variables) and it can boost response. I’ve often
seen headlines that I hated or graphic images that were down right UGLY
convert better than the more appealing versions.
So just like picking a stock, past performance doesn’t
guarantee future results! Every single variable you test will not be
a winner. In fact when it comes to the stock market, if you can pick
a winning trade just 51% of the time, you’ll become rich.
The same principle applies to test variable selection.
If you’re able to consistently pick winning variables 50% or the
time or more, you’re doing an outstanding job! (Or you’re
simply not running enough tests...)
Now, am I telling you all of this to discourage you
from testing? ABSOLUTELY NOT!
Like I said at the beginning of the article, I’m
a testing fanatic.
I’ve seen small businesses transformed into "big"
businesses almost overnight via proper testing.
I’ve seen a laid off, single father go from struggling
to pay the bills selling an ebook to making a solid six figure income
by only tweaking and testing 4 items on his sales letter.
Done right (and with proper expectations) testing can
indeed change your life and transform your business.
I just want to make sure that you go into the process
with the right, long term mindset and that you don’t become discouraged
and quit if your first attempts at testing fail to yield earth shattering
improvements in response.
The good news for testing is, because you can flush
the variables that don’t boost response and only keep the "winners",
even if you only pick a winner 10% of the time you’ll still make
huge gains in conversion and response over the long haul.
Happy testing!